Contact Us
Need help with a product, order, delivery, return or warranty claim?
Bwonjo is here to help.
You can contact us directly for product information, order support, delivery questions, returns, refunds, warranty assistance and general enquiries.
Contact Bwonjo
Phone: +254 713 569 755
Email: shopbwonjo@gmail.com
Website: Bwonjo.co.ke
For faster assistance, please include your name, telephone number and order details where applicable.
Product Enquiries
If you need help choosing a product or confirming specifications, compatibility, stock availability, warranty coverage or product variations, contact us before placing your order.
We can assist with questions about:
- Smartphones
- Laptops
- Tablets
- Wearables
- Audio products
- Smart home devices
- Chargers and cables
- Power banks
- Accessories
- Product compatibility
- Storage, colour and configuration options
- Regional and international stock
- Warranty coverage
Order Support
For help with an existing order, please provide:
- Your name
- Telephone number
- Order number or invoice number
- Product purchased
- Brief description of the assistance you need
This helps us locate the order and assist you more efficiently.
Delivery Support
For questions about an active delivery, courier tracking or delivery arrangements, contact Bwonjo with your order details.
Within Nairobi, eligible orders are generally delivered the same day, with many completed in approximately one hour after order confirmation.
For destinations outside Nairobi, orders are generally delivered through Fargo Courier, Wells Fargo or another agreed delivery method.
For full delivery information, see our:
Returns and Refunds
If you need to request a return, exchange or refund, please contact us before sending the product back.
Include:
- Your order details
- Product name
- Reason for the return
- Photographs or video where relevant
For full eligibility and return conditions, see:
Warranty Support
If a product develops a fault during the applicable warranty period, contact us with:
- Your name
- Telephone number
- Order or invoice details
- Product name
- Serial number or IMEI where applicable
- Description of the issue
- Photographs or video where useful
We will advise you on the appropriate inspection, service or warranty process.
For full warranty information, see:
Damaged or Incorrect Orders
If an item arrives damaged, incomplete or different from what you ordered, contact Bwonjo as soon as reasonably possible.
Where possible, keep the original packaging and provide clear photographs showing:
- The package
- Shipping label
- Product
- Damage or incorrect item
- Any missing contents
This helps us investigate and resolve the issue more efficiently.
Business and Supplier Enquiries
For supplier, distribution, partnership or other business enquiries, contact:
Email: shopbwonjo@gmail.com
Please include enough information about your company, products or proposal for us to review the enquiry properly.
Online Shopping Support
Bwonjo serves customers in Nairobi and across Kenya through our online store.
You can browse products, compare specifications and place orders directly through:
Bwonjo.co.ke
If you are unsure which product or configuration is right for you, contact us before ordering and we will assist where possible.
Before Contacting Us
You may also find the information you need on the following pages:
Contact Details
Bwonjo
Phone: +254 713 569 755
Email: shopbwonjo@gmail.com
Website: Bwonjo.co.ke
We aim to assist customers as efficiently as possible and will respond based on the nature of the enquiry.
Bwonjo Information & Policies
For more information about shopping with Bwonjo, please see:
Last updated: 26 September 2026