Terms & Conditions
These Terms & Conditions govern your use of Bwonjo.co.ke and purchases made from Bwonjo.
By using our website, placing an order or purchasing a product from Bwonjo, you agree to these Terms & Conditions together with any policies that apply to your order.
Please read them carefully before completing a purchase.
Nothing in these Terms & Conditions is intended to exclude, restrict or replace any rights or remedies that cannot lawfully be excluded under Kenyan law.
About Bwonjo
Bwonjo is a Kenya-based online technology store offering smartphones, laptops, tablets, wearables, audio products, smart home devices, accessories and other technology products.
You can learn more about us here:
For assistance, contact:
Phone: +254 713 569 755
Email: shopbwonjo@gmail.com
Website: Bwonjo.co.ke
Using Bwonjo.co.ke
You may use Bwonjo.co.ke to:
- Browse products
- Compare products and specifications
- Check prices and availability
- Place orders
- Contact us
- Review our policies and product information
- Submit legitimate product reviews, questions or enquiries where those features are available
You agree not to misuse the website or interfere with its normal operation.
You must not knowingly:
- Attempt unauthorized access to the website or its systems
- Introduce malicious software or harmful code
- Use automated systems to disrupt or overload the website
- Submit fraudulent orders
- Impersonate another person
- Provide deliberately false information
- Use website content unlawfully
- Attempt to manipulate reviews, ratings or other customer-generated content
We may restrict access where reasonably necessary to protect customers, Bwonjo or the security and operation of the website.
Product Information
We aim to provide accurate and useful information about the products we sell.
Product pages may include information such as:
- Product name
- Brand
- Model or generation
- Specifications
- Storage or configuration
- Colour
- Product images
- Compatibility information
- Warranty coverage
- Regional or international stock information
- Price
- Availability
We take reasonable care to keep this information accurate.
However, manufacturers may change packaging, specifications, included accessories or other product details without advance notice.
Where a material difference affects a customer’s purchase, we will make reasonable efforts to resolve the issue appropriately.
Product Images and Colours
Product images are intended to represent the product as accurately as reasonably possible.
Colours may appear slightly different depending on:
- Display settings
- Lighting
- Photography
- Manufacturer imagery
- Screen technology
Packaging may also vary by manufacturing batch or region.
Images do not override the written description of the product or the specific variation selected when ordering.
Regional and International Stock
Bwonjo may sell products sourced through both:
- Official regional or East African distribution channels
- International supply channels
Products sourced for different markets may differ in matters such as:
- Packaging
- Included accessories
- Charger or plug configuration
- SIM configuration
- Software features
- Network support
- Manufacturer warranty eligibility
- Regional services
Where a regional difference is material to the product being sold, we aim to identify it on the product page or communicate it before purchase.
Warranty coverage is governed by the warranty applicable to the specific stock option purchased.
See our:
Product Availability
Product availability can change quickly.
An item appearing on the website does not guarantee that stock will remain available until an order is confirmed.
Stock discrepancies may occasionally occur because of:
- Simultaneous customer orders
- Supplier availability changes
- Inventory errors
- Damaged stock
- Product discontinuation
- Technical synchronization delays
If an ordered product becomes unavailable, we will contact you to discuss the available options.
We will not knowingly substitute a different product without your agreement.
Prices
Unless clearly stated otherwise, prices displayed on Bwonjo.co.ke are shown in Kenyan shillings (KES).
We aim to ensure that prices are accurate and current.
Prices may change from time to time because of factors such as:
- Supplier pricing
- Exchange rates
- Promotions
- Market conditions
- Product availability
- Stock source
- Manufacturer pricing
A price change does not affect an already completed purchase except where an obvious pricing or technical error has occurred and the transaction has not yet been fulfilled.
Pricing Errors
Despite reasonable care, a product may occasionally be displayed at an incorrect price because of a typographical, technical, data-entry or system error.
Where we discover an obvious pricing error before fulfilment, we may contact you to:
- Confirm the correct price and ask whether you wish to continue with the order, or
- Cancel the affected order and refund any amount already paid for it
We will not charge a higher corrected price without your agreement.
This provision is intended for genuine and obvious pricing errors and does not permit arbitrary price changes after an order has been accepted.
Promotions and Discounts
Promotions, discount codes and special offers may be subject to additional terms displayed with the promotion.
Unless otherwise stated:
- Promotions are valid for the stated period
- Offers may be subject to stock availability
- Discounts cannot necessarily be combined
- A promotional price may end when the promotion expires or allocated stock is exhausted
- Discount codes must be used in accordance with their stated conditions
We may correct genuine technical errors affecting promotions while respecting any rights already acquired by customers under applicable law.
Placing an Order
When placing an order, you must provide accurate information reasonably required to process and deliver the purchase.
This may include:
- Your name
- Telephone number
- Email address
- Delivery location
- Product selection
- Delivery preference
- Payment information or payment confirmation
Please check your order information before confirming your purchase.
Order Confirmation
Submitting an order through the website indicates your intention to purchase the selected product.
An automated order acknowledgement confirms that we have received the order. It does not necessarily mean that every aspect of the order has been finally accepted or fulfilled.
An order may require confirmation of:
- Stock availability
- Product variation
- Price
- Payment
- Delivery location
- Warranty or stock option
- Customer details
Where there is a material problem with an order, we will contact you.
Payment
Customers must pay using a payment method accepted by Bwonjo at the time of purchase.
Available payment methods may vary according to the order, delivery method or checkout options available.
Payment must be genuine, authorized and made using funds or payment credentials that the customer is legally entitled to use.
We may request reasonable verification where necessary to protect against fraud or unauthorized transactions.
Payment Verification
Some orders, particularly high-value orders, may require payment verification before dispatch.
Verification may include confirming:
- Transaction reference
- Amount received
- Customer details
- Payment status
- Other reasonable information needed to verify the transaction
We will never ask you to provide a mobile-money PIN, banking PIN or other confidential authentication credential that should remain known only to you.
Fraud Prevention
Bwonjo may temporarily hold or decline an order where there are reasonable grounds to suspect:
- Fraud
- Unauthorized payment
- Identity misuse
- False customer details
- Payment reversal risk
- Other unlawful activity
We may request additional reasonable verification before proceeding.
This process is intended to protect customers and Bwonjo from fraudulent transactions.
Order Cancellation by the Customer
If you wish to cancel an order, contact us as soon as possible.
Where an order has not yet been dispatched or specially sourced, we will generally attempt to accommodate the cancellation.
Once an order has been dispatched, cancellation may need to be handled under our Returns & Refunds Policy.
Special-order or specifically sourced products may be subject to different cancellation conditions once sourcing has begun, provided those conditions were made clear to the customer.
Order Cancellation by Bwonjo
Bwonjo may cancel an order where reasonably necessary, including where:
- The product is unavailable
- Payment cannot be confirmed
- There is an obvious pricing error
- Customer information required to fulfil the order cannot be verified
- We reasonably suspect fraud
- The product cannot lawfully or safely be supplied
- A supplier cannot fulfil a special order
- A technical error prevents proper processing of the order
Where Bwonjo cancels an order after payment has been received, the amount properly due to the customer will be refunded.
Delivery
Bwonjo provides same-day delivery within Nairobi for eligible orders.
Many Nairobi deliveries are completed in approximately one hour after order, payment and delivery details have been confirmed.
Orders outside Nairobi are generally dispatched for next-day delivery using Fargo Courier, Wells Fargo or another agreed delivery method.
Actual delivery times may vary according to destination and circumstances.
Full delivery terms are available here:
Delivery Estimates
Delivery times are estimates unless Bwonjo expressly agrees to a guaranteed delivery time.
Delivery may be affected by circumstances such as:
- Traffic
- Weather
- Courier schedules
- Public holidays
- Road conditions
- Customer availability
- Incorrect delivery information
- Security restrictions
- Events outside our reasonable control
We will make reasonable efforts to communicate significant delays known to us.
Delivery Information
Customers are responsible for providing sufficiently accurate information to complete delivery.
This may include:
- Delivery address
- Telephone number
- Location pin
- Building or landmark
- Preferred courier collection point
- Recipient information
Additional costs caused by an avoidable failed delivery resulting from incorrect customer information may be communicated before redelivery is arranged.
When Responsibility for a Product Passes to You
Bwonjo remains responsible for arranging delivery in accordance with the agreed method.
Responsibility for the physical possession of the product normally passes to the customer when the product has been delivered to the customer, their nominated recipient or an agreed collection point and made available for collection.
Use of an independent courier does not by itself remove any responsibility that Bwonjo has under applicable law.
Inspecting Your Delivery
Customers should inspect delivered products as soon as reasonably possible.
If an order is:
- Damaged
- Incorrect
- Incomplete
- Missing
- Otherwise materially different from what was ordered
please contact Bwonjo promptly.
Keeping packaging and providing photographs or video can help us investigate a delivery problem.
Returns and Refunds
Eligible returns and refunds are governed by our Returns & Refunds Policy.
Our standard voluntary return period for qualifying unused products is 7 calendar days after receipt, subject to the conditions stated in that policy.
Different rules apply where a product is defective, damaged, incorrectly supplied or otherwise gives rise to a legal remedy.
Read the full policy here:
Warranty
Warranty coverage depends on the brand, product, stock source and warranty option applicable to the specific product purchased.
Products may carry:
- Official regional warranty
- International manufacturer warranty
- Bwonjo or supplier-backed warranty
Warranty details are explained here:
Defective Products
A product that is defective, unsafe, unsuitable, materially different from its description or otherwise subject to a legal remedy will be handled in accordance with:
- The circumstances of the defect
- Applicable warranty
- Our Returns & Refunds Policy
- Applicable Kenyan consumer law
The appropriate remedy may include repair, replacement, exchange or refund depending on the circumstances and applicable rights.
Opening packaging or passing an express warranty period does not automatically remove any statutory right that may still apply.
Customer Accounts
Where Bwonjo provides customer accounts, you are responsible for keeping your account credentials secure.
You should:
- Use accurate account information
- Protect your password
- Avoid sharing login credentials unnecessarily
- Inform us if you reasonably believe your account has been compromised
You are responsible for activity carried out through your account to the extent permitted by law.
Reviews, Questions and Customer Content
Where Bwonjo allows customers to submit reviews, questions or other content, submissions should:
- Relate genuinely to the product or experience
- Be truthful to the best of the contributor’s knowledge
- Avoid unlawful, threatening or abusive content
- Avoid impersonation
- Avoid spam
- Avoid publishing another person’s confidential or personal information without authorization
Bwonjo may moderate or remove content that breaches these requirements, is unrelated to the relevant product, is fraudulent or is unlawful.
We will not remove a legitimate negative review merely because it is negative.
Accuracy of Reviews
Customer reviews represent the views and experiences of the individual customers who submit them.
Unless expressly stated otherwise, they are not statements made or endorsed by Bwonjo.
We may take reasonable measures to detect fraudulent or manipulated reviews.
Intellectual Property
Unless otherwise stated, content created for Bwonjo.co.ke-including Bwonjo branding, original text, layout, graphics and other original website material-is owned by or licensed to Bwonjo and is protected by applicable intellectual-property laws.
Manufacturer names, product names, trademarks and logos belong to their respective owners.
Displaying third-party trademarks or products on Bwonjo.co.ke does not imply ownership of those trademarks.
You may use the website for normal personal shopping and informational purposes.
You may not reproduce or commercially exploit substantial original Bwonjo content without authorization where such use would infringe applicable rights.
Third-Party Websites and Services
Bwonjo.co.ke may contain links to manufacturer websites, payment providers, courier services or other third-party services.
Those third parties operate independently and may have their own:
- Terms
- Privacy practices
- Warranties
- Service conditions
A link does not mean Bwonjo controls every aspect of the third-party service.
Bwonjo remains responsible for its own obligations to customers.
Website Availability
We aim to keep Bwonjo.co.ke accessible and functioning correctly.
However, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of:
- Maintenance
- Hosting issues
- Software updates
- Network failures
- Security incidents
- Technical problems
- Circumstances outside our reasonable control
Where practical, we will work to restore normal service.
Information and Buying Decisions
Product specifications and comparison information on Bwonjo.co.ke are intended to assist customers in making informed purchasing decisions.
Customers with a specific technical or compatibility requirement are encouraged to confirm that requirement before purchase.
You can contact us at:
+254 713 569 755
or
for product assistance.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, Bwonjo will not be responsible for losses arising solely from circumstances outside our reasonable control or from misuse of a product contrary to its intended purpose or manufacturer instructions.
Any limitation of liability in these Terms must be interpreted subject to applicable Kenyan consumer-protection law and other mandatory legal rights.
These Terms do not exclude liability or remedies that the law does not permit Bwonjo to exclude.
Events Outside Our Reasonable Control
Bwonjo will not be considered in breach merely because performance is delayed or prevented by an event genuinely outside our reasonable control.
Examples may include:
- Severe weather
- Natural disasters
- Major transport disruption
- Government restrictions
- Widespread telecommunications failure
- Widespread power or infrastructure failure
- Civil disorder
- Major courier-network disruption
- Other comparable events beyond reasonable control
We will make reasonable efforts to minimize disruption and resume performance where possible.
This section does not remove any refund, cancellation or other rights that may apply under law.
Privacy and Personal Information
Bwonjo collects and uses personal information where reasonably necessary to:
- Process orders
- Take or verify payment
- Arrange delivery
- Provide customer support
- Handle returns or warranties
- Prevent fraud
- Operate and improve the website
- Comply with legal obligations
- Communicate with customers where permitted
Personal information will be handled in accordance with applicable Kenyan data-protection requirements and our Privacy Policy.
We do not require customers to disclose confidential banking or mobile-money PINs to Bwonjo.
Complaints
If you are dissatisfied with a product or service, please contact us so that we can investigate and attempt to resolve the matter.
Phone: +254 713 569 755
Email: shopbwonjo@gmail.com
Please provide relevant order information and a clear explanation of the issue.
Customers retain the right to pursue any complaint, regulator process or legal remedy available under Kenyan law.
Applicable Law
These Terms & Conditions are governed by the laws of Kenya.
Nothing in this section prevents a consumer from exercising rights or accessing remedies available under applicable Kenyan law.
Changes to These Terms
Bwonjo may update these Terms & Conditions from time to time to reflect changes in:
- Our services
- Website functionality
- Business operations
- Payment or delivery processes
- Applicable law
- Customer-service procedures
Changes apply from the date the updated Terms are published unless otherwise stated.
A later change to these Terms will not retrospectively remove rights that already arose from a completed transaction.
Other Bwonjo Policies
These Terms should be read together with our other customer policies:
Where a specific policy contains more detailed rules for a particular matter, those detailed provisions should be read together with these Terms.
Nothing in any Bwonjo policy overrides a mandatory right available under applicable law.
Contact Bwonjo
If you have questions about these Terms & Conditions or an order placed with Bwonjo, contact:
Bwonjo
Phone: +254 713 569 755
Email: shopbwonjo@gmail.com
Website: Bwonjo.co.ke
Bwonjo Information & Policies
For more information about shopping with Bwonjo, please see:
Last updated: 26 September 2026