Privacy Policy
Bwonjo respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains what personal information we may collect when you use Bwonjo.co.ke, place an order, contact us or otherwise interact with Bwonjo, how we use that information, when it may be shared and the choices and rights available to you.
This policy applies to Bwonjo.co.ke and Bwonjo’s related customer-service and ecommerce activities in Kenya.
Who We Are
Bwonjo is a Kenya-based online technology store offering smartphones, laptops, tablets, wearables, audio products, smart home devices, accessories and other technology products.
For privacy questions or requests, contact:
Bwonjo
Phone: +254 713 569 755
Email: shopbwonjo@gmail.com
Website: Bwonjo.co.ke
Our Approach to Personal Data
We aim to process personal information:
- Lawfully, fairly and transparently
- For clear and legitimate purposes
- Only to the extent reasonably necessary
- Accurately and, where appropriate, kept up to date
- Securely
- For no longer than reasonably necessary
- In accordance with applicable Kenyan data-protection requirements
We do not intentionally collect more personal information than we reasonably need to provide our services and operate Bwonjo.
Information We May Collect
The information we collect depends on how you interact with Bwonjo.
Contact Information
We may collect information such as:
- Full name
- Telephone number
- Email address
- Delivery address
- Town or location
- Location information you voluntarily provide for delivery, such as a location pin
- Preferred contact method
Order Information
When you place an order, we may process information such as:
- Order number
- Products ordered
- Product variations
- Quantity
- Purchase price
- Delivery method
- Delivery destination
- Order status
- Payment status
- Invoice or receipt information
- Returns, refunds or exchanges associated with the order
Account Information
If you create an account on Bwonjo.co.ke, we may collect or store information such as:
- Name
- Email address
- Telephone number
- Billing or delivery details
- Account username
- Encrypted or securely processed account credentials
- Order history
- Saved account preferences
You are responsible for keeping your account credentials confidential.
Payment Information
When you make a payment, we may process information necessary to confirm and reconcile the transaction.
Depending on the payment method, this may include:
- Payment method
- Transaction reference
- Amount
- Payment status
- Payer information reasonably required to identify the transaction
Some payment information may be processed directly by banks, mobile-money providers, payment gateways or other payment-service providers.
Where a third-party payment provider processes payment credentials directly, its handling of that information may also be governed by its own privacy and security practices.
Bwonjo will never ask you to disclose your M-Pesa PIN, banking PIN or other confidential authentication code that should remain known only to you.
Delivery Information
To arrange delivery, we may collect or use information such as:
- Customer name
- Recipient name
- Telephone number
- Delivery address
- Town
- Courier collection point
- Location pin
- Landmark
- Building or office details
- Delivery instructions
We may share the information reasonably necessary to complete delivery with the courier, rider, transport provider or other delivery service selected for the order.
For information about our delivery services, see:
Customer-Service Information
When you contact Bwonjo, we may retain information contained in the communication, including:
- Your name
- Contact details
- Order details
- Messages
- Product questions
- Complaints
- Return requests
- Warranty requests
- Photographs or videos you send us
- Records of how an issue was handled
We use this information to provide support, investigate problems and maintain appropriate customer-service records.
Returns and Refunds
When processing a return, refund or exchange, we may collect or use:
- Order information
- Proof of purchase
- Customer contact details
- Payment or refund information
- Product condition information
- Photographs or video
- Courier information
- Communication relating to the return
For more information, see:
Warranty Claims
When handling a warranty claim, we may process information such as:
- Customer name
- Contact details
- Order or invoice details
- Product model
- Serial number
- IMEI where applicable
- Warranty information
- Description of the fault
- Photographs or video
- Repair or diagnostic information
- Service-centre records associated with the claim
Some information may need to be shared with a manufacturer, distributor, supplier or authorized service provider where this is reasonably necessary to assess or fulfil a warranty claim.
For more information about warranty service, see:
Information Collected When You Use Our Website
When you visit Bwonjo.co.ke, our website and supporting systems may automatically receive technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Approximate session time
- Referring page or website
- Website interactions
- Shopping-cart activity
- Login activity
- Technical error or security information
This information may be used to operate, secure, troubleshoot and improve the website.
Cookies and Similar Technologies
Bwonjo.co.ke may use cookies and similar technologies.
A cookie is a small piece of information stored on your device or browser that can help a website remember information about your visit.
Necessary Cookies
Certain cookies may be required for essential ecommerce functions such as:
- Maintaining your shopping cart
- Remembering a logged-in session
- Checkout functionality
- Security
- Fraud prevention
- Website preferences
Disabling essential cookies may prevent some parts of the website from functioning correctly.
Preference Cookies
Where enabled, preference cookies may remember choices such as:
- Interface preferences
- Previously selected options
- Other website preferences
Analytics Cookies
Where analytics services are enabled, cookies or similar technologies may help us understand how visitors use Bwonjo.co.ke.
This information can help us identify:
- Popular pages
- Website errors
- Navigation problems
- General website usage patterns
Where consent is legally required for a particular analytics technology, we will seek the appropriate consent.
Advertising or Marketing Technologies
If Bwonjo uses advertising, remarketing or similar technologies, those technologies may process information relating to website visits or interactions.
Where consent is required by applicable law, such technologies should not be used in a manner requiring consent until the appropriate consent has been obtained.
Managing Cookies
You can usually control or delete cookies through your browser settings.
Blocking some cookies may affect features such as:
- Login
- Shopping cart
- Checkout
- Remembered preferences
Where Bwonjo provides a cookie-consent or preference tool, you may also use that tool to manage eligible non-essential cookies.
Why We Use Personal Information
We may process personal information for purposes including:
- Processing orders
- Confirming payments
- Arranging delivery
- Providing order updates
- Creating and managing customer accounts
- Answering customer enquiries
- Providing product support
- Processing returns and refunds
- Handling warranty claims
- Preventing fraud
- Maintaining website security
- Detecting technical problems
- Improving website functionality
- Keeping appropriate transaction and business records
- Meeting legal or regulatory obligations
- Handling complaints
- Protecting Bwonjo’s legitimate business interests
- Sending marketing communications where permitted
We will not intentionally use personal information for a materially incompatible purpose without an appropriate legal basis.
Legal Basis for Processing
Depending on the circumstances, Bwonjo may process personal information because:
It Is Necessary to Perform a Contract
For example, we need certain information to:
- Process an order
- Receive or verify payment
- Deliver a product
- Process a return
- Provide agreed customer support
We Have a Legal Obligation
Certain information may need to be processed or retained to comply with applicable:
- Tax requirements
- Accounting requirements
- Consumer-protection obligations
- Data-protection requirements
- Court orders
- Regulatory requirements
- Other legal obligations
We Have a Legitimate Business Interest
We may process information where reasonably necessary for legitimate purposes such as:
- Preventing fraud
- Protecting website security
- Investigating misuse
- Improving our services
- Maintaining appropriate business records
- Defending or pursuing legal claims
We will consider the rights and interests of affected individuals when relying on legitimate interests.
You Have Given Consent
Where consent is the appropriate legal basis, we will use personal information within the scope of the consent provided.
You may withdraw consent where applicable, although withdrawal does not invalidate lawful processing that occurred before the withdrawal.
Marketing Communications
Bwonjo may send promotional or marketing communications where we have an appropriate legal basis to do so.
Where your consent is required for direct marketing, we will seek that consent.
You may ask us to stop sending direct marketing communications at any time.
You can do so by:
- Using an unsubscribe option where provided, or
- Contacting us at shopbwonjo@gmail.com
Stopping marketing communications does not prevent Bwonjo from sending necessary non-marketing messages relating to an order, payment, delivery, return, warranty claim, security issue or other existing transaction.
Who We May Share Information With
We do not disclose personal information indiscriminately.
Where reasonably necessary for legitimate business or legal purposes, information may be shared with categories of recipients such as:
Delivery and Courier Providers
We may provide the information necessary to deliver your order to:
- Couriers
- Delivery riders
- Transport providers
- Collection-point operators
Payment Providers
Payment-related information may be processed by:
- Banks
- Mobile-money providers
- Payment gateways
- Other payment-processing providers
Manufacturers, Suppliers and Service Centres
Where necessary for:
- Warranty verification
- Product diagnosis
- Repair
- Replacement
- Product-support claims
relevant information may be provided to the applicable manufacturer, distributor, supplier or authorized service provider.
Website and Technology Providers
Companies that provide services necessary to operate Bwonjo.co.ke may process limited information on our behalf.
These may include providers of:
- Website hosting
- Ecommerce infrastructure
- Security services
- Email services
- Backup services
- Analytics services
- Content-delivery services
- Technical support
Professional Advisers
Information may be disclosed where reasonably necessary to professional advisers such as:
- Lawyers
- Accountants
- Auditors
subject to appropriate professional or confidentiality obligations.
Government, Courts and Regulators
Bwonjo may disclose information where required or authorized by applicable law, lawful court order or a properly authorized regulatory or law-enforcement process.
Service Providers
Where another organization processes personal information on Bwonjo’s behalf, we expect personal information to be handled for the relevant purpose and with appropriate security and confidentiality safeguards.
A service provider should not use information entrusted to it for unrelated purposes merely because it has access to the information.
We Do Not Sell Customer Personal Data
Bwonjo does not sell customer personal information as a standalone commercial product to third parties.
Where information is shared with a provider to complete an order or operate the business, such sharing is for the relevant service or lawful business purpose rather than the sale of a customer database.
International and Cross-Border Processing
Some technology providers, manufacturers, cloud services or other service providers used in connection with Bwonjo may operate systems outside Kenya.
Where personal information is transferred outside Kenya, Bwonjo will seek to ensure that the transfer is made in accordance with applicable Kenyan data-protection requirements, including appropriate safeguards or another lawful basis where required.
How Long We Keep Personal Information
Bwonjo does not intend to retain identifiable personal information indefinitely.
We retain information for as long as reasonably necessary for the purpose for which it was collected and for any additional lawful retention requirements.
Retention periods may depend on factors such as:
- Whether an order or customer relationship remains active
- Warranty duration
- Return or refund requirements
- Accounting and tax requirements
- Fraud-prevention needs
- Legal disputes
- Regulatory obligations
- The need to establish, exercise or defend legal claims
When identifiable information is no longer reasonably required, it may be securely deleted, anonymized or otherwise disposed of in accordance with appropriate processes.
Security of Personal Information
Bwonjo takes reasonable technical and organizational measures intended to protect personal information from:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Destruction
- Misuse
- Alteration
- Accidental exposure
Measures may include, where appropriate:
- Access controls
- Password protection
- Secure website connections
- System updates
- Security monitoring
- Restricted administrative access
- Backups
- Appropriate controls over service providers
No internet-connected system can be guaranteed to be completely immune from every security risk, but we aim to use reasonable safeguards proportionate to the information and risks involved.
Personal Data Breaches
If Bwonjo becomes aware of a personal-data breach, we will investigate it and take reasonable steps to contain and address the incident.
Where notification to affected individuals, the Office of the Data Protection Commissioner or another authority is required by applicable law, Bwonjo will take the required notification steps.
Your Data-Protection Rights
Subject to applicable law and any valid exceptions, you may have rights relating to personal information Bwonjo holds about you.
Right to Be Informed
You have the right to know how your personal information is being used.
This Privacy Policy is intended to help provide that information.
Right of Access
You may request access to personal information that Bwonjo holds about you, subject to applicable legal requirements and limitations.
Right to Correction
You may ask us to correct personal information that is inaccurate, false or misleading.
Right to Deletion
You may request deletion of personal information in circumstances where the applicable law gives you that right.
The right to deletion is not absolute.
For example, some information may need to be retained where required by law or reasonably necessary for legal claims or other lawful purposes.
Right to Object
You may object to certain processing of your personal information.
This includes objecting to direct marketing.
Right to Data Portability
Where applicable, you may request eligible personal data concerning you in a structured, commonly used and machine-readable format.
Rights Relating to Automated Decisions
Where a decision producing legal or similarly significant effects is made solely through automated processing in circumstances covered by applicable law, you may have the right to request appropriate review or reconsideration.
How to Exercise Your Rights
To make a privacy or data-protection request, contact:
Email: shopbwonjo@gmail.com
Phone: +254 713 569 755
Please clearly explain:
- Your name
- How we can contact you
- The nature of your request
- Any information that helps us locate the relevant records
We may need to verify your identity before releasing, changing or deleting personal information.
This is intended to help prevent unauthorized individuals from gaining access to someone else’s information.
We will respond to valid requests in accordance with applicable legal requirements.
Complaints About Personal Data
If you have a concern about how Bwonjo has handled your personal information, please contact us first so that we can investigate the matter.
Email: shopbwonjo@gmail.com
Phone: +254 713 569 755
You also retain the right to make a complaint to Kenya’s Office of the Data Protection Commissioner (ODPC) where applicable.
Children’s Personal Information
Bwonjo is a general ecommerce store and is not designed specifically to collect personal information from children.
Where personal information concerning a child is processed, Bwonjo will seek to handle it in accordance with applicable Kenyan data-protection requirements, including any requirements relating to parental or guardian authority.
Links to Other Websites
Bwonjo.co.ke may contain links to:
- Manufacturer websites
- Courier services
- Payment providers
- Social platforms
- Other third-party websites
Bwonjo does not control every third-party website.
Their collection and use of personal information may be governed by their own privacy policies.
We encourage customers to review the privacy information provided by services they choose to use.
Customer Reviews and Public Content
If you voluntarily submit a product review, question or other content intended to be displayed publicly, information you choose to include in that public content may be visible to website visitors.
You should not include sensitive personal information, telephone numbers, addresses, account credentials or other information you do not want published in a public review or question.
Where our review interface allows it, Bwonjo may display a customer name or other limited identifier associated with a submitted review.
Fraud and Security Monitoring
We may process order, account, payment-status, device or technical information where reasonably necessary to:
- Detect suspicious activity
- Prevent fraudulent orders
- Protect customer accounts
- Prevent unauthorized access
- Protect Bwonjo’s systems
- Investigate security incidents
Where additional verification is reasonably necessary, we may request information sufficient to verify an order or account.
We will never ask for confidential PINs that should remain private.
Changes to This Privacy Policy
Bwonjo may update this Privacy Policy from time to time to reflect changes in:
- Our website
- Ecommerce services
- Technologies
- Service providers
- Business processes
- Legal or regulatory requirements
The current version will be published on Bwonjo.co.ke.
Where an update materially changes how personal information is processed and further notice or consent is required by law, we will take appropriate steps.
Related Bwonjo Policies
This Privacy Policy should be read together with other relevant Bwonjo policies:
- Terms & Conditions
- Delivery & Shipping Policy
- Returns & Refunds Policy
- Warranty Policy
- About Bwonjo
- Contact Us
Contact Bwonjo About Privacy
For questions, requests or complaints relating to this Privacy Policy or personal information handled by Bwonjo, contact:
Bwonjo
Phone: +254 713 569 755
Email: shopbwonjo@gmail.com
Website: Bwonjo.co.ke
Bwonjo Information & Policies
For more information about shopping with Bwonjo, please see:
Last updated: 26 September 2026